Terms & Conditions

By booking with Empire Spark Limo, you agree to the following terms and conditions. Your payment and confirmation of the reservation serve as acknowledgment and acceptance of these terms.

1. Booking and Payment Terms

All reservations require a valid credit card to secure the booking.

Payments are processed online and charged one day before the scheduled service.

Larger vehicles, including stretch limousines, party buses, coaches, and similar specialty vehicles, require a credit card authorization form and supporting documentation, including an ID copy and credit card copy.

A 25% non-refundable amount is required at the time of booking, and the remaining balance will be charged one week before the scheduled trip.

2. Airport Pick-Up Policy

Flight Monitoring: We track and monitor incoming flights, provided the correct flight number is included in the reservation.

Curbside/Outside Pick-Up: Chauffeurs wait outside the terminal and coordinate pickup with the passenger by phone. Once the passenger is ready, the vehicle will proceed to the designated curbside pickup area.

Meet & Greet Service: Available for an additional $45. Upon request, the chauffeur will meet the passenger inside the arrivals area with a name sign. This service is recommended for clients unfamiliar with the airport or traveling with multiple bags.

Wait Time:

Domestic Flights: 30-minute grace period from the flight arrival time.

International Flights: 45-minute grace period from the flight arrival time.

After the applicable grace period, waiting charges apply:

Sedan: $2 per minute

SUV / Van: $2.50 per minute

3. Grace Period for Changes

Clients may modify their reservation free of charge up to 24 hours before the scheduled service, subject to availability.

Changes made within 24 hours of the scheduled service will incur a $45 modification fee, subject to availability.

Any increase in trip cost resulting from a change in vehicle, route, pickup time, duration, mileage, or service requirements will be charged in addition to the modification fee.

4. Cancellation Policy

Standard Vehicles — Sedan, SUV, Van:
Cancellations made less than 24 hours before the scheduled pickup time will incur a fee equal to the full trip cost, including applicable gratuity.

Larger Vehicles — Stretch Limousines, Party Buses, Coaches and Specialty Vehicles:
There is no cancellation fee when the reservation is cancelled within 24 hours of the original booking.

After that initial 24-hour booking period, the reservation becomes subject to a full charge.

No refunds will be issued for late cancellations, no-shows, or missed services resulting from client delays or failure to comply with the cancellation requirements.

5. No-Show Policy

A no-show fee equal to the full trip cost, plus applicable waiting time, tolls, parking, gratuity, airport fees, and other incurred charges, will apply if the client fails to appear at the designated pickup location.

Clients must contact Empire Spark Limo immediately if they are unable to locate their chauffeur.

Leaving the pickup location without contacting Empire Spark Limo may result in the reservation being treated as a no-show.

6. Additional Fees

Early Morning / Late Night Surcharge:
A $25 surcharge applies to pickups scheduled before 8:00 AM or after 10:00 PM.

International Booking Fee:
A $125 fee per trip applies to international bookings.

Tolls and Parking:
Charged as incurred.

Extra Stops:
Unplanned or additional stops will result in an additional charge based on time, mileage, routing, and vehicle type.

Additional charges may also apply for extended waiting time, itinerary changes, additional service time, airport or facility fees, vehicle upgrades, cleaning, and damages.

7. Liability Disclaimer

Empire Spark Limo is not liable for delays caused by circumstances outside its reasonable control, including weather, traffic, road closures, accidents, mechanical issues, flight disruptions, government restrictions, security procedures, or other unforeseen circumstances.

Clients are responsible for allowing sufficient travel time for airports, train stations, cruise terminals, meetings, events, or other time-sensitive destinations.

To the extent permitted by applicable law, Empire Spark Limo is not responsible for missed flights, trains, connections, appointments, events, or other consequential losses resulting from delays beyond its reasonable control.

8. Damages and Conduct

Clients are financially responsible for any damage, excessive cleaning, or repair costs caused by them or members of their party.

Chauffeurs reserve the right to terminate service without a refund if passenger behavior creates a safety concern, violates applicable law, or involves serious misconduct.

Smoking and vaping are prohibited in vehicles.

Excessive intoxication, dangerous behavior, illegal activity, harassment, and transportation of hazardous or prohibited materials are not permitted.

9. Lost Items

Empire Spark Limo is not responsible for personal property left inside a vehicle.

Reasonable efforts will be made to locate reported lost property.

Lost items may be returned for a $50 service fee, plus applicable USPS shipping costs. Shipping is available within the United States.

10. Vehicle Capacity and Substitution

Passengers and luggage must not exceed the legal or safe capacity of the reserved vehicle.

Clients are responsible for providing accurate passenger and luggage information at the time of booking.

If the reserved vehicle cannot safely accommodate the actual passenger or luggage requirements, an additional or larger vehicle may be required at the client’s expense, subject to availability.

Empire Spark Limo reserves the right to substitute a comparable vehicle when necessary due to availability, maintenance, operational requirements, or unforeseen circumstances.

Specific makes, models, colors, or model years are not guaranteed unless specifically confirmed in writing.

11. Affiliate and Transportation Provider Fulfillment

Empire Spark Limo may arrange or fulfill transportation services through qualified independent affiliate transportation providers.

The actual operating carrier, chauffeur, or vehicle may vary based on service location, availability, vehicle requirements, and operational circumstances.

By completing a reservation, the client acknowledges that transportation may be provided by an independent affiliate operating on behalf of or through Empire Spark Limo’s transportation network.

12. Disputes and Chargebacks

By completing your booking, you authorize Empire Spark Limo to charge the payment method provided for all agreed-upon and applicable charges, including service charges, waiting time, tolls, parking, gratuity, damages, cleaning fees, cancellation charges, no-show charges, additional stops, and other charges permitted under this agreement.

If you believe a charge is incorrect, you agree to contact Empire Spark Limo promptly so the matter may be reviewed.

Nothing in this agreement is intended to waive any rights that cannot legally be waived under applicable consumer or payment-card laws.

Fraudulent or abusive chargebacks may result in collection, administrative, or legal action as permitted by applicable law.

13. Special Conditions for International Travel

Clients are responsible for ensuring that all required passports, visas, permits, identification, and other travel documents are valid for international or cross-border travel.

Empire Spark Limo is not responsible for delays caused by customs, immigration, border inspections, governmental authorities, or travel-document issues.

Additional waiting time or service charges may apply when delays extend the reserved transportation period.

14. Acknowledgment

By completing your booking, you confirm that:

• You have read, understood, and agreed to the terms outlined in this agreement.
• You authorize Empire Spark Limo to process charges according to these terms.
• The reservation information you provided is accurate.
• You understand that specific reservation terms shown on your confirmation may supplement this agreement.

For questions or concerns, please contact Empire Spark Limo before completing your booking.

SMS Terms and Conditions

By consenting to receive SMS messages from Empire Spark Limo, you may receive individual conversational and trip-related messages, including responses to inquiries, reservation coordination, pickup instructions, chauffeur information, arrival updates, schedule changes, and customer-support communications.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance or call 713-766-4020.